Refund Policy

Last updated: June 2026

This Refund Policy applies to purchases from NTET Coaching, operated by Kishan Singh.

Eligibility

Because our plans grant immediate digital access to study content, refunds are considered on a case-by-case basis. If you experience a technical issue that prevents you from using the platform, or were charged in error, please contact our support team as soon as possible after the purchase.

How to request a refund

Payments on NTET Coaching are processed by Razorpay. To request a refund:

• Email our support team with your registered account email and the Razorpay payment ID from your invoice.
• We will review and respond within 3–5 business days.

Approved refunds are returned to the original payment method via Razorpay. Processing times depend on your bank or card network and typically take 5–10 business days.

Non-refundable cases

• Plans where significant content has already been consumed.
• Lifetime plans purchased more than 7 days ago.
• Promotional purchases marked non-refundable at checkout.

Questions

If you have any questions about this policy or your order, contact us through the in-app support channel before requesting a chargeback so we can help you directly.